Only available for Enterprise accounts
This article outlines how to integrate Gong with Yoodli so you can bring in calls and apply your custom goals for scoring.
Prerequisites
You must be a Gong Technical Administrator
You must be a Yoodli Organization Admin
1. Navigate to Integrations
Go to Org Settings > Integrations (Manage)
Click Create an integration > Gong integration
2. Connect to Gong
Click Connect to Gong
Log in with a Gong Technical Administrator account
Non-admins may be able to log in, but the integration will not work
3. Set Up Rules
Rules determine which calls are imported from Gong and how they are scored in Yoodli.
You can define rules based on:
Call title
Works as a "contains" condition (e.g. calls with "weekly" anywhere in the title). Not case-sensitive. If you add multiple keywords, a call is included when any one matches (ANY condition, like Trackers).
Call duration
Choose min and max call length (e.g. 0–90 minutes, or unlimited)
Trackers
Gong trackers (keywords Gong detects during calls)
Smart Trackers that are set up through Gong use AI to find if the topic is present in the call.
Works as an ANY condition, if one matches, the call is included
Groups
Restrict imported calls to specific Yoodli groups
You can apply one or multiple conditions. When using multiple, they work together (AND logic). For example:
Only import calls with “Weekly” in the title and containing the “Budget” tracker
4. Apply Custom Goals
When setting up a rule, select the custom goals you want to use for scoring imported calls
This allows you to score discovery calls, cold calls, demos, and other types differently
5. Turn on the Coach (recommended)
Beyond per-call scoring, Yoodli's AI coach can check in with each rep on a recurring basis, covering all of their imported calls — not just one at a time.
When Coach notifications are on, each rep who had qualifying calls in the period gets a message (email and/or Slack) linking them into a conversation with their coach. The coach has analyzed all their calls from that period, so reps can ask how they're trending, where they keep getting stuck, and what to focus on next.
To turn it on (Organization Admin):
Go to Org Settings > Integrations and open your Gong integration (Manage)
Find Coach notifications and toggle it on
Choose a cadence — daily, weekly, or biweekly — and, for weekly/biweekly, the day it sends
Choose delivery: Email, Slack, or both
Notes:
The Slack option only appears once your org's Slack integration is connected — if you don't see a Slack toggle, connect Slack first
Reps only get a notification for periods where they had qualifying imported calls — no empty digests
Call Import Timing
Yoodli checks for new calls every 5 minutes
Only calls from the last 24 hours (at the time the integration is created) will be imported historically
After that, all future calls that meet your rules will be imported
Once a call is imported, it will not be re-imported if deleted
Limitations
Private calls in Gong are not imported. If a call is made private and being imported, it will need to be manually deleted in Yoodli.
Imports aren't keyed to the call owner — a call imports for each participant with a Yoodli account (matched by email), and a call with multiple Yoodli users creates a recording for each
Custom goal scoring does not work for self-recorded or single-speaker calls
Only one Gong integration per Yoodli organization is supported
FAQs
Do you bring in private calls?
No, private calls are not imported.
Do you bring in calls of users that aren’t in Yoodli?
Calls are imported when at least one participant on the call is a Yoodli user and the call meets the criteria of a rule. The recording is created for each Yoodli user on the call — participants without Yoodli accounts don't get one.
How quickly are calls available in Yoodli?
After Gong finishes processing (usually 5–10 minutes), Yoodli will check for calls every 5 minutes and import those that meet your rules.
Do speaker names carry over?
Yes. Unlike uploaded recordings, Gong imports include speaker identification.
Can I connect multiple Gong integrations?
No. You can only have one Gong integration per Yoodli organization.
Still need help?
Contact [email protected] or click the messenger at the bottom right to chat