Only available for Enterprise accounts
This article outlines how to integrate Gong with Yoodli so you can bring in calls and apply your custom goals for scoring.
Prerequisites
You must be a Gong Technical Administrator
You must be a Yoodli Organization Admin
1. Navigate to Integrations
Go to Org Settings > Integrations (Manage)
Click Create an integration > Gong integration
2. Connect to Gong
Click Connect to Gong
Log in with a Gong Technical Administrator account
Non-admins may be able to log in, but the integration will not work
3. Set Up Rules
Rules determine which calls are imported from Gong and how they are scored in Yoodli.
You can define rules based on:
Call title
Works as a “contains” condition (e.g. calls with “weekly” in the title)
Currently requires an exact phrase match. Multiple keywords act as an AND condition, not ANY.
Call duration
Choose min and max call length (e.g. 0–90 minutes, or unlimited)
Trackers
Gong trackers (keywords Gong detects during calls)
Works as an ANY condition, if one matches, the call is included
Groups
Restrict imported calls to specific Yoodli groups
You can apply one or multiple conditions. When using multiple, they work together (AND logic). For example:
Only import calls with “Weekly” in the title and containing the “Budget” tracker
4. Apply Custom Goals
When setting up a rule, select the custom goals you want to use for scoring imported calls
This allows you to score discovery calls, cold calls, demos, and other types differently
Call Import Timing
Yoodli checks for new calls every 5 minutes
Only calls from the last 24 hours (at the time the integration is created) will be imported historically
After that, all future calls that meet your rules will be imported
Once a call is imported, it will not be re-imported if deleted
Limitations
Private calls in Gong are not imported. If a call is made private and being imported, it will need to be manually deleted in Yoodli.
Calls from Gong users who are not in Yoodli are not imported (unless the call owner is a Yoodli user and meets rule criteria)
Custom goal scoring does not work for self-recorded or single-speaker calls
Only one Gong integration per Yoodli organization is supported
FAQs
Do you bring in private calls?
No, private calls are not imported.
Do you bring in calls of users that aren’t in Yoodli?
No. Calls are only imported if the call owner is a Yoodli user and the call meets the criteria of a rule.
How quickly are calls available in Yoodli?
After Gong finishes processing (usually 5–10 minutes), Yoodli will check for calls every 5 minutes and import those that meet your rules.
Do speaker names carry over?
Yes. Unlike uploaded recordings, Gong imports include speaker identification.
Can I connect multiple Gong integrations?
No. You can only have one Gong integration per Yoodli organization.
Still need help?
Contact [email protected] or click the messenger at the bottom right to chat