Chat-based roleplays let learners practice realistic text conversations with AI in Yoodli. Instead of speaking in a voice or video roleplay, learners type back and forth with the AI in a live chat interface.

This is helpful for teams that handle customer interactions through chat, such as support agents, sales reps, success teams, or anyone who needs to practice written communication.

Chat roleplays use the same coaching and rubric-based feedback as other Yoodli roleplays. The main difference is the learner experience.

Instead of joining a video or voice conversation, learners open the roleplay and respond by typing. The AI replies in text, creating a realistic back-and-forth chat experience.

After the session, learners receive a summary page with the full chat transcript, timestamps, and coaching feedback.

Completed chat sessions also appear in the recordings library and are marked as chat sessions.

Chat-based roleplays are best for scenarios where the real conversation happens in writing.

Common examples include:

Admins can create a chat-based roleplay from the existing roleplay builder.

Everything else works the same way as a standard roleplay. You can still use personas, instructions, rubrics, and time limits.

Chat-based roleplays can also be added to programs like other roleplays.

Learners access chat-based roleplays from their Roleplays page or from a program assignment.

When they start the roleplay, they will see a chat interface where they can type responses. They can send multi-line messages, pause the session, and end the roleplay when they are finished.

Once the session ends, they can review their transcript and coaching feedback.

Chat-based roleplays are designed for live chat-style practice. They are not currently intended for email response practice or other long-form written assignments.