Understanding What Mic Yoodli Desktop App Captures
Yoodli Desktop App will capture your system’s default microphone - you can see which microphone Yoodli is capturing under the settings tab:
You can change your system default microphone via these instructions from Apple
In some cases, applications (e.g. Zoom, Google Meet, MS Teams, etc.) may have custom input devices set. If you wish to change the settings for these applications to instead use the default system microphone you will need to do so within those applications.
Changing the default microphone settings in Zoom
Ensure your microphone is set as “Same as System”
Changing the default microphone settings in Google Meet
If you’re not already in a meeting, go to meet.google.com and start an instant meeting
Go to the vertical ... menu, and click Settings
Go to the “Audio” tab and ensure the Microphone name starts with “Default -”
Changing the default microphone settings in the Microsoft Teams App
If you’re not already in a meeting, start a meeting by yourself
Go to the “...” more menu in the top bar, click “Settings”, and click “Device Settings”
Ensure the Microphone is the same as your system default
You can find your system default
Understanding Yoodli Desktop App Echo Cancellation
Yoodli overrides your default speaker when recording to enable echo cancellation that ensures we capture only your voice.
Applications that you use for meetings need to be set to use the system default speakers to ensure Yoodli can avoid capturing other people’s voices
Changing the default speaker settings in Zoom
Ensure your speaker is set as “Same as System”
Changing the default speaker settings in Google Meet
If you’re not already in a meeting, go to meet.google.com and start an instant meeting
Go to the vertical ... menu, and click Settings
Go to the “Audio” tab and ensure the Speakers name starts with “Default -”
Changing the default speaker settings in Microsoft Teams (work or school)
Launch Yoodli desktop app (or open it from the menu bar)
Launch Microsoft Teams (work or school) application
Click three dots at the top right corner of the app and click Settings
Select Devices tab and set Speaker as Yoodli Output (virtual)
Changing the default speaker settings in Microsoft Teams Classic
If you’re not already in a meeting, start a meeting by yourself
Go to the “...” more menu in the top bar, click “Settings”, and click “Device Settings”
Ensure the Speaker is the top option in the drop down (which is the system default)
You can confirm this is the system default by opening the “Audio Midi Setup” app and looking for the device with the small “default speaker” icon
Retrieving diagnostic logs
The desktop app typically uploads diagnostic logs to allow for easy troubleshooting, but in some cases that may fail and you'll need to help retrieve those logs yourself. Please follow these instructions when you are asked to do so by a Yoodli team member.
Manual steps from the app
Go to settings in the profile menu
Click the “Get Debug Log” menu item
This will bring up a new Finder window and you will find a file with the name of private-yoodli.log. You may also see another file named private-yoodli.old.log.
Send those file(s) to Yoodli representative over email
Manual steps outside of the app
If you cannot start or sign in to Yoodli, you will need to retrieve the log without using the app.
From Finder’s menu, navigate to Go > Go to Folder...
Type ~/Library/Application Support/Yoodli/logs
You will find a file with the name of private-yoodli.log, and potentially an additional file named private-yoodli.old.log.
Send those files to Yoodli representative over email
Disabling Enhanced Privacy
By default, Enhanced Privacy is "Enabled" and is recommended for all users. This will help try to hide the desktop app from screen sharing and desktop recording. You can read more about the limitations of this feature here.
When you need to share Yoodli Desktop App’s screen to a Yoodli representative for troubleshooting (and any other sharing scenarios), go to the Settings option in the profile menu and disable the “Enhanced Privacy” switch
Why does Yoodli continue using the microphone when not recording?
This will occur if you have Microsoft Teams For Work and School installed.
To be compatible with Teams For Work and School, the desktop app needs to remain running in a "pass through" mode due to an issue in the way Teams handles audio devices. The desktop app will not record any audio but will ensure that Teams continues to function normally and that Yoodli will be able to start recording while Teams is being used. Having Yoodli running in the background like this will not break or impact any of your calls.
If you wish to disable this functionality, you can do so via these steps:
Quit the desktop app via the "Profile Menu > Quit" option
From Finder’s menu, navigate to Go > Go to Folder...
Type ~/Library/Application Support/Yoodli
Right click and open config.json with TextEdit
At the end of the file, before the last }, add a comma to the previous line and then add the following line
"disableMacPassThrough": true
The result should look something like this
{
"exampleString": "string value",
"exampleBoolean": true,
"lastVersionRun": "1.38.0",
"recordingWindowPosition": {
"x": -2803,
"y": 377
},
"disableMacPassThrough": true
}
Save and close TextEdit
Reopen the desktop app
Note that disabling this functionality may make Yoodli incompatible with Teams for Work and School, and may require you to change the Teams microphone and speaker settings before Teams works as expected.