Understanding What Mic the Yoodli Desktop App Captures
Yoodli Desktop App will capture your system’s default microphone - you can see which microphone Yoodli is capturing under the settings tab:
You can change your system default microphone by going to:
Start > Settings > System > Sound
Go down to the “Input” section
Select the microphone you prefer to use as your default
In some cases, applications (e.g. Zoom, Google Meet, MS Teams, etc.) may have custom input devices set. If you wish to change the settings for these applications to instead use the default system microphone you will need to do so within those applications.
Changing the default microphone settings in Zoom
Ensure your microphone is set as “Same as System”
Changing the default microphone settings in GMeet
If you’re not already in a meeting, go to meet.google.com and start an instant meeting
Go to the vertical ... menu, and click Settings
Go to the “Audio” tab and ensure the Microphone name starts with “Default -”
Changing the default microphone settings in MS Teams App
If you’re not already in a meeting, start a meeting by yourself
Go to the “...” more menu in the top bar, click “Settings”, and click “Device Settings”
Ensure the Microphone is the same as your system default
Retrieving a diagnostic log
The desktop app typically uploads diagnostic logs to allow for easy troubleshooting, but in some cases that may fail and you'll need to help retrieve those logs yourself. Please follow these instructions when you are asked to do so by a Yoodli team member.
Manual steps from the app
If your recording was not uploaded, we need to get the log from a menu in our app.
Go to settings in the profile menu
Click the “Get Debug Log” menu item
This will bring up a new Explorer window and you will find a file with the name of private-yoodli.log. You may also see another file named private-yoodli.old.log.
Send those file(s) to Yoodli representative over email
Manual steps outside of the app
If you are unable to start or sign in to Yoodli, you will need to retrieve logs without using the app.
Open explorer
Type %AppData%\Yoodli\logs to the address bar and click enter
This will bring up a new Explorer window and you will find a file with the name of private-yoodli.log. You may also see another file named private-yoodli.old.log.
Send that file to Yoodli representative over email
Disabling Enhanced Privacy
By default, Enhanced Privacy is "Enabled" and is recommended for all users. This will help try to hide the desktop app from screen sharing and desktop recording.
When you need to share Yoodli Desktop App’s screen to a Yoodli representative for troubleshooting (and any other sharing scenarios), go to the Settings option in the profile menu and disable the “Enhanced Privacy” switch.